Refund Policy
Last Updated: 29/9/2024
At Space Chat, we strive to provide the best experience for our users. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the conditions under which refunds are granted for purchases made through Space Chat.
1. Eligibility for Refunds
Refunds are available for certain purchases made on Space Chat under the following conditions:
- Subscription Services: Refunds for subscriptions (e.g., premium features or paid memberships) are available within 14 days of the initial purchase, provided that no significant use of the service has occurred during this period. After 14 days, all purchases are final and non-refundable.
- One-Time Purchases: Refunds for one-time purchases (e.g., digital items or virtual goods) are generally non-refundable. Exceptions may be made in cases where the product is defective, not as described, or there are technical issues that prevent you from accessing the purchased content.
- Unauthorized Transactions: If you believe there has been an unauthorized charge on your account, please contact us within 30 days of the transaction. We will investigate and, if verified, issue a refund.
2. How to Request a Refund
To request a refund, please follow these steps:
-click on the request refund button above OR
- Contact our support team at spacechat@gmail.com.
- Provide the following details:
- Your username and registered email address
- The order number or receipt of the purchase
- A detailed description of the issue or reason for the refund request
Our team will review your request and respond within 7 business days.
3. Refund Process
- Approved Refunds: If your refund is approved, the amount will be credited back to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be processed and reflected in your account, depending on your payment provider.
- Partial Refunds: In some cases, we may offer partial refunds if certain services have been used or if only a portion of the subscription period has passed.
4. Non-Refundable Items and Services
The following purchases are non-refundable:
- Digital items or virtual goods that have been fully delivered or used.
- Purchases made through third-party platforms or services. If you made a purchase through a third-party payment provider, please consult their refund policy for further assistance.
5. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the website. It is your responsibility to review the Refund Policy periodically for updates.
6. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at:
Space Chat
Email: spacechat@gmail.com
